Refund policy

KPOPIFY Return & Refund Policy

1. Standard orders (without the 30-Day Refund Guarantee)
All KPOPIFY products are collectibles, made to order on pre-sale and sold in limited quantities. Because of this, we do not accept returns or refunds on standard orders. Please check the product details, shipping times and processing times carefully before you buy.

2. 30-Day Refund Guarantee (optional add-on)
If you added the 30-Day Refund Guarantee at checkout, you may request a refund within 30 days of delivery. This covers defects not caused by the user only, for example:

  • Display faults (with no signs of impact)
  • The device won't turn on (with no water damage)
  • The screen goes black without warning (with no history of being dropped)

The following are not covered:

  • Damage from drops, impacts or other external force
  • Damage from water or any other liquid
  • Minor cosmetic scratches, including scuffs from shipping
  • Personal preference, such as "I don't like the colour" or "it's smaller than I expected"

3. How to request a refund
If your issue qualifies, email us within 30 days of delivery at:
📧 comchcomchaaasss@gmail.com

Please include:

  1. Your order number
  2. A short description of the problem
  3. A clear video of the problem (1080p or higher). The video must:
    • show the device powering on, being used, and the fault happening
    • be one continuous, unedited take

4. Review and refund process

  • We review every request within 3–5 business days of receiving your email.
  • If your request qualifies, the refund is issued within 7 business days.
  • Refunds go back to your original payment method only.

5. Returns
KPOPIFY does not accept returns of physical products. As limited collectibles, items become the buyer's personal property once sold and cannot go back into circulation. Thank you for understanding.

6. Final decision
KPOPIFY is owned and operated by HAVAWATER, a business registered in Hong Kong. For every refund request, KPOPIFY (HAVAWATER) makes the final decision on:

  • whether damage was caused by the user
  • whether the request meets the refund conditions
  • whether the refund is approved

We are not required to give further explanation for these decisions.

By placing an order, you confirm that you have read and agree to this policy, including the no-returns rule and the terms of the 30-Day Refund Guarantee.

This policy does not affect any rights you have under the consumer laws of your country.